Connected commerce operations for Indian businesses

Run your business from one connected platform.

Sell through offline commerce, a Point-of-Sale Device, your Online Store, WhatsApp and social-media catalogue sharing, online marketplace workflows and ONDC while keeping inventory, catalogue, transactions, orders, fulfilment, logistics, payments and business visibility connected.

Start with Lekhha →Book a Demo

More ways to transact should not mean more disconnected ways to operate.

Real Lekhha product screens

Offline CommercePoint-of-Sale DeviceOnline StoreWhatsApp & Social CommerceOnline MarketplaceONDC

The problem

Your business is one. Your workflows should operate as one.

Every additional channel, transaction type or delivery partner can create another stock view, order process, logistics workflow and payment follow-up. Lekhha connects these workflows into one operating context for the business.

Plan from stock or demandSupport what is already available as well as what needs to be produced against a customer requirement.

Operate from one coreKeep planning, inventory, commerce, orders, fulfilment, logistics, payments and post-transaction activity connected.

See and improve the whole businessBring operating activity into central views, reporting and a foundation that can be configured, extended and augmented with targeted AI.

One connected operating platform

Everything around the transaction, connected.

Start either with available stock or with demand that triggers production, choose how the transaction should happen, then carry the commitment through fulfilment, logistics and payment.

Plan from stock or demand

Support make-to-stock availability as well as make-to-order commitments where production or preparation starts against demand.

Explore Inventory →

Choose how it transacts

Support conventional sales, shared-catalog journeys and supported peer transactions from the same product foundation.

Explore Commerce →

Know what needs action

Bring accepted commitments into one flow and move them towards fulfilment.

Explore Orders →

Orchestrate delivery

Connect fulfilment to logistics partners, serviceability, rates, pickup and delivery status.

Explore Logistics →

Keep collection connected

Track payment activity alongside the transaction that created it.

Explore Payments →

See the business behind the transactions

Use central views and reporting to understand operating activity.

Explore Analytics →

One business. Multiple channels.

Sell where your customers discover and buy. Keep the business behind every sale connected.

The channel can change — including WhatsApp and social media. The operating core should not.

Offline Commerce Point-of-Sale Device Online Store WhatsApp & Social Commerce Online Marketplace ONDC

Lekhha operating core

Stock- and demand-led planning, catalogue, social and messaging discovery, commerce, orders, fulfilment, logistics, payments, returns and issue resolution, customer ratings and feedback, and business visibility remain connected — with enterprise integration, configuration, extensions and targeted AI available around the core.

PlanInventoryCatalogueShare & DiscoverCommerceOrdersFulfilmentLogisticsPaymentsSupportRatings & FeedbackAnalyticsERP IntegrationExtend + AI

Beyond conventional sales

Not every useful transaction has to be a sale.

Peer Transactions let supported non-commercial exchanges use the same connected operating foundation instead of becoming informal, untracked activity.

Auction-based giveaways

Use an auction-style allocation process for giveaway transactions where this workflow is enabled.

Giveaways & free transfers

Record products moving between participants even when no conventional sale takes place.

Borrow & lend

Support temporary product access and return-oriented peer transactions where enabled.

Explore Commerce & Peer Transactions →

The operating journey

From stock or demand to feedback and improvement — connected.

Start with make-to-stock availability or make-to-order demand, let discovery happen through offline, digital, WhatsApp or social channels, carry the commitment through fulfilment, logistics and payment, capture returns, issues, ratings and customer feedback, then use business insight to improve the operating model. Where an enterprise ERP is present, agreed master and transaction data can remain governed there as the system of truth while Lekhha connects the commerce journey around it.

Supply basisMake to stock or make to order

Inventory / planUse stock or trigger preparation

CommerceSell, give away, borrow or lend

ChannelOffline, POS, WhatsApp, social or digital

CommitmentCapture the transaction

FulfilProduce / prepare, pick & pack

LogisticsCoordinate delivery

PayCollect where applicable

SupportReturn, refund or resolve issues

Rate & respondCapture ratings and customer feedback

SynchroniseExchange agreed data with ERP system of truth

Understand & evolveReport, learn, configure, extend + AI

Beyond the standard flow

Adapt the operating model to the enterprise — not the enterprise to the software.

The connected core provides the starting point. Enterprise requirements can then be addressed through configuration, scoped extensions and targeted AI add-ons rather than forcing every organisation into one fixed process.

Configure the standard workflow

Use the existing operating model as the baseline and configure the parts that vary by business, role, channel or operating policy.

Enhance or build for enterprise needs

Where a requirement is not covered by the standard product, define a scoped enhancement, integration or custom workflow around the enterprise’s validated need and feedback.

Add targeted AI solutions

Layer problem-specific AI capabilities onto connected business context to address individual challenges, with each solution defined against a real operating use case.

Explore Customization & AI Extensions →

Logistics partner integration & orchestration

Keep delivery connected to the commitment it fulfils.

Use connected logistics partners and aggregators to coordinate the delivery journey instead of moving fulfilment into a separate operational silo.

Connect multiple logistics partners and aggregators where configured.
Support hyperlocal and intercity / pan-India delivery options where available.
Use serviceability and rate information from connected logistics services.
Coordinate pickup, delivery and shipment status with fulfilment.
Support P2P and P2H2P logistics patterns where enabled.

Explore Logistics & Delivery →

Connected fulfilmentTransaction to delivery

See Lekhha in action

Real workflows. Real product evidence.

The user benefit comes first. The product screen proves how Lekhha enables it.

Catalogue & discovery

Make products easy to discover and share.

Catalogue workflows structure product information for direct selling, WhatsApp/social sharing and supported peer activity.

Orders & fulfilment

See what needs action now.

Incoming commitments are brought into an operating flow for acceptance, fulfilment and delivery.

Business visibility

See the business behind the transactions.

Connected views make operating activity easier to understand across the business.

Designed for enterprise integration

Extend Lekhha around the ERP — while the ERP remains the system of truth.

Lekhha is designed to operate at the commerce and execution edge while an enterprise ERP — for example SAP S/4HANA or ECC, Oracle ERP, Microsoft Dynamics 365, or another enterprise platform — remains the authoritative source for the master and transactional data that the enterprise chooses to govern there. The exact integration is scoped, configured and validated for the individual enterprise.

ERP remains authoritative

Keep enterprise-governed product, customer, pricing, inventory, finance and other agreed records mastered in the ERP according to the enterprise data-ownership model.

Integrate through governed interfaces

Where required by the enterprise design, integration can be implemented through governed interfaces such as APIs/OData, IDoc/ALE, REST/SOAP or middleware such as SAP Integration Suite. Equivalent governed patterns can be used for other ERPs.

Lekhha extends the commerce edge

Use Lekhha for catalogue sharing, WhatsApp and social discovery, channel commerce, order orchestration, fulfilment, logistics, ratings and feedback while synchronising agreed events and data with the ERP.

ERP system of truth⇄Integration / middleware⇄Lekhha commerce & operating edge

Enterprise integration is not presented here as an already evidenced, universal product connector. Integration scope, direction, frequency, conflict rules and data ownership are defined per enterprise, and a specific ERP connector or automated flow is treated as live only after it has been configured and validated for that customer.

Next step

See how Lekhha fits the way your business actually operates.

Tell us how you make, stock, sell, share, exchange, fulfil and deliver today — including how you use WhatsApp and social media — and where those workflows become disconnected or need enterprise-specific adaptation.