How It Works – Vendor

Seller Platform - How it Works for a Business User?

If you are an MSME and in need to adopt a solution that is your digital angel to transform how you manage your business operations, LEKHHA is the answer you have been waiting for.

For all of you who identify as a home-based business, creative & artisanal seller, a service provider, someone wanting to launch a business & achieve your entrepreneurial ambitions, a manufacturer, retailer or wholesaler requiring an online platform to sell your D2C brands, an NGO, and beyond…

Business Users

(definition: the user who uses the services in the course of any trade or business for commercial purposes)

Go to your account’s side menu to Register as Vendor.

On approval, gain access to the app with additional role of VENDOR. Now use the app for commercial purposes by accessing modules for creating product catalog, hosting business online, fulfilling orders & receiving payments, among others.

Browse Catalogs

Cost starts at $7.99

Browse vendors by
checking out near vendors listed on home screen
searching on Vendor Connect option in Shopping Cart module
Browse product catalog of a desired vendor by:
clicking catalog link shared by the vendor
searching on the list of vendors close to you on home screen
searching product or vendor on Vendor Connect option in Shopping Cart module

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Browse Products

Cost starts at $10.00

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Plan Requirements

Cost starts at $15.95

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Place Order & Track

Cost starts at $7.99

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Track Inventory

Cost starts at $12.99

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Centralized Trackers

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Create & Publish Catalog

Your Product Catalog is your business card! Share with customers. Start receiving orders right away.

Vendor offers products in account’s Current Inventory to customers by adding the product SKUs to Product Catalog.
With sale price based on the entered offer price, discount and GST values (inclusive or exclusive) for the SKU. This sale price is visible to all customers browsing the Product Catalog & orders can be placed for the SKU at this price.
Without disclosing a sale price by marking an SKU with the ‘Ask Price’ flag. Placing an order for such an SKU indicates the price shall be disclosed to the customer by the vendor on acceptance of the order.
The vendor’s Product Catalog lists the SKUs, not the individual products.
Similar SKUs are listed as Variants on the Product Catalog.
SKUs are similar when they have identical Product name, Product ID, Product category, Product sub-category but different Stock Unit & Attributes (like color, size, source or style).

Vendors may share Product Catalog with customers as a link on any messaging medium. And publish the Catalog in the market.
Customers can click on the link or view VENDORS CLOSE TO YOU section to browse products on a vendor’s Product Catalog & add them to their Shopping Cart for fulfilment. The link can be saved & referred anytime to view latest products on the Product Catalog with latest prices & discounts.
Customers can then place order for the products added to Shopping Cart.
Vendor may nudge customers to complete order placement by:
Sending app notifications or advertising timebound banners on the application.
Marking products with sales features like:
TODAYS DEALS for discounted products.
FEATURED PRODUCTS for season’s specialties.
JUST LAUNCHED for latest arrivals.

definition of SKU in application: Products with identical Product name, Product ID, Product category, Product sub-category, Stock Unit & Attributes (like color, size, source or style) are grouped together as an SKU.

And for simplicity, SKU may be alternatively referred as product in ‘Business User’ related sections.

Add SKU To Product Catalog

Creating your Product Catalog is a breeze now! Just mark the 'Add to Product Catalog' flag for the desired products, update the mandatory detail on offer price per unit & you have the product on your Product Catalog! Publish the Product Catalog by simply updating a vicinity range on your vendor account settings page.

Define Sales Features

Update the optional details on the 'Add to Product Catalog' popup like 'Featured Products' flag with the description of season's reference, 'Just Launched' flag with the validity period for the flag for the desired products. And the customers browsing your catalog can view these highlights.

'Ask Price' Flag

If you have a special product that is your masterpiece or is the core of your business, you may want to declare the price only to preferred customers when they place their orders. In such a case, use this flag that allows you to declare the price when accepting an order for the product.

Sharing Catalog

Sharing this Product Catalog just got easier! Share the link to it over any messaging service with your customer group. Now, the customers can look up your latest Product Catalog with the updated pricing & discounts from anywhere, anytime; just as soon as you update them!

SKU Variants

Products that are similar & have variations by the stock unit (say, pack of 3 or a dozen) or an attribute like color, size, style would be better represented as variants of a basic product. The app allows this grouping & displaying accordingly to the customers on the Product Catalog.

Sale Notifications

Notify your customers with app notifications to promote your campaigns, like regarding the just launched products or special discount periods.

Advertise Banners

Advertise on the app with banners as part of you elaborate campaign programs.

Track Customer Orders

Whether the order an online one, a POS, a Quick Pay, manage them all on your smartphone!

Be notified with app notifications when a customer places online order for requirements on their Shopping Cart. The Customer Orders module list these orders with details of the customer, ordered products, delivery preferences & payment status.
For customers visiting your store, use app as a Point Of Sale device to create POS orders enabled with QR code for collecting online payments:
- Create order for a customer, represented by mobile number, when at the store.
- Create for a group of customers, represented together by a Tag name, during their engagement with the vendor.
  - Vendor may share the Tag link with these customers so they can request products for fulfilment from the vendor’s Product Catalog.

- - Similarly, Vendors may also add products for the Tag to fulfil products requested by the customer group.
  - Choose to create orders for the requested products such that:
    - a single order is created for the customer group.
    - duplicate orders are created, one for each customer in the group.
    - duplicate orders are created, split between the customers in the group.
- App allows to park the requested products so that order can be created at a later occasion.
Use Quick Pay option to collect payments with a one-time use, fixed amount QR code for small-ticket orders placed by customers not requiring a reference order or an itemized bill.

Customer Order

Online orders placed by customers are received by the vendor & are displayed on the Customer Orders- Active tab. The order creation and further updates are notified to both the customer & vendor via app notifications.

POS Order For Customer

Point Of Sale orders are created by the vendor for customers visiting the business on this module. The order is creating referencing the customer's mobile number. The customer can view these on the Central Views - Open Orders tab but do not get any notifications. Once created, these POS orders are also displayed on the vendor's Customer Orders - Active tab.

POS Order For Tag

POS order for Tag is similar to POS order for customer with the option to effortlessly create the order for multiple customer by linking them to a Tag with their mobile number, name & address. Additionally, the vendor may decide to create the duplicate orders individually for each customer in the Tag or split the order value in the duplicate orders or create a single order accessible by all customers linked to the Tag. When adding products for the Tag, the vendor may also provide access to the linked customers so they may request products directly.

Parked Order

Products that are added to ordered list for a customer or a tag may be required to put on hold temporarily. The app allows to save them in the Parked Orders module to refer back later & continue with the order placement.

Quick Pay

For transactions that are small volume or not requiring an itemized bill by the customer, the vendor may use the Quick Pay option just to complete the payment transaction from the customer. No order is created in this case & therefore no reference of an actual product delivery is recorded.

Fulfilment of Orders

You know that processing an order is much more than just the order delivery.

Tracking orders accurately is critical to successfully fulfilling them. Track them on the:
Active tab for all orders in Ordered & Accepted status.
Completed tab for all orders Delivered.
Cancelled tab for all orders in Declined or Cancelled status.
Customer receives app notifications when an order is updated with a change in the order status.

Manage the order fulfilment by:
- Updating as declined (if unable to fulfill) or as accepted partially / fully, as case may be.
- Sending link for reminder on the open order with order details & for payment status.
- Sending link to complete payment for an order using the payment link.
- Updating the Picking & Packing progress with the order.

Finally, complete the accepted order:
- With status Delivered upon successful payment & confirmation of order delivery.
- Or with status Cancelled in case vendor is unable to complete the order delivery.

Customer Orders - Active Tab

The Active tab on Customer Orders list all orders & their products that are to be fulfilled to the consumer. Action can be taken by the vendor to accept, partially or fully, or reject the order & accordingly notify status to the customer with app notifications.

Customer Orders - Closed Tab

The Closed tab on Customer Orders list all orders & their products that are fulfilled to the consumer with a successful delivery. No further action can be taken, & this record is for reference only.

Customer Orders - Cancelled Tab

The Cancelled tab on Customer Orders list all orders & their products that are either rejected for fulfillment by the vendor or cancelled by the customer from the order. No further action can be taken, & this record is for reference only.

Update Customer Orders

Vendor may update orders on the Active tab by selecting an order or specific products on the order for acceptance. On acceptance, the vendor may confirm the delivery to the customer location with a particular delivery partner and additional cost of delivery. The vendor may also update the delivery slot, if required. The order now becomes relevant to picking & packing updates before initiating to complete delivery based on OTP verification by customer. During these updates, a communication channel is opened between the parties to communicate any issues or preferences.

Send Order Reminder

During the fulfilment of an order, the vendor may send reminders to the customer regarding this open order with a reference link to it. This reminder is sent over a messaging service.

Send Payment Reminder

During the fulfilment of an order, the vendor may also send reminders to the customer to complete payment with a reference link to the payment link. This reminder is sent over a messaging service.

Update Picking Status

The vendor can update the picking status for an order on successful picking of all products on the order. This helps to better plan order delivery for the vendor while also keeping the customer abreast of the progress with order delivery.

Update Packing Status

Similar to picking status, the vendor can update the packing status as well for an order on successful packing of all products for shipment. This helps to better plan order delivery for the vendor while also keeping the customer abreast of the progress with order delivery.

Deliver Customer Orders

When an order is delivered to the customer, the customer may choose to enable the delivery with an OTP verification. In such a case, the vendor needs to seek the OTP from the customer upon physical delivery of the order; upon verification of this OTP, the vendor is able to update the order as delivered on the application.

Collect Payments

Integrate with payment gateway for online payments. Allow Cash On Delivery.

Enable customer to pay online when vendor is successfully registered with the payment gateway.
Orders placed by customers for such vendors are created with payment links so they can pay online.
Similarly, orders created by vendor for group of customers, represented by a Tag, are also enabled with payment links so that customers can complete online payment.
POS orders created by vendor are QR code enabled to collect online payments from customers.

- Similarly, vendors using the Quick Pay option to collect payment for small-ticket orders are enabled with QR code.
- Such vendors registered with the payment gateway receive a QR code that they can use to collect multiple payments for flexible amounts from customers who want to pay online but do not desire a reference order or an itemized invoice.
Apart from online payment, vendors can allow customers to pay by cash on order delivery & record such payments in Cash Register.

Payment Gateway Integration

Integrate with the Payment Gateway to enable online payment so the customers can complete payments for orders. The registration link enables the customer to manage this from the LEKHHA app to perfect intergration.

Payment Link For Customer Orders

Once the Payment Gateway integration is approved by the Payment Aggregator, the customer will be able to make online payments for an order. This is enabled with Payment Link that is generated and attached to every online order created by the customer.

QR Code For Point-Of-Sale Orders

Once the Payment Gateway integration is approved by the Payment Aggregator, the customer will be able to make online payments for an order. This is enabled with QR Code that is generated and attached to every Point Of Sale order created by the vendor for the customer.

Refunds

After online payments are received for Customer Orders or POS Orders, the vendor may decide to cancel the order due to inability to fulfil the order. In such a case, refunds are automatically generated for the customer with the payment refunded in the original mode of payment.

QR Code For Quick Pay

Once the Payment Gateway integration is approved by the Payment Aggregator, the customer will be able to make online payments for an order. Similar to the QR Code for POS orders, the vendor can also collect payments for Quick Pay transactions with a onetime fixed amount QR Code that is generated for the customer to scan & pay.

Payments For Cash-On-Delivery

Vendor can enable consumer's to pay by cash on order delivery. Similarly, POS orders will also be enabled to be delivered with cash payments. In such cases, the cash payments are recorded in the Cash Register with the reference of the order delivered.

Tracking Cash Register

Cash Register tracks all cash transactions between customer & vendors. A vendor can view the cash receipts for all orders delivered by cash. Accordingly, the vendor can also clear all order related cash receipts on validation of the physical cash register. Vendor can also record excess cash receipts from customers & approve cash deposit transactions entered by a consumer.

Manage Deliveries

Ensuring complete, timely & professional delivery by customer's preferences.

Manage delivery of particular orders by providing options for customers to choose between:
- Store pickup by customer.
- Doorstep delivery at an additional cost, if necessary:
  - By vendor’s in-house delivery partner, or
  - By external delivery partner chosen from the registered 3^rd party courier aggregator
Accordingly for orders with doorstep delivery, the customer may allow the account location as the default delivery location or choose a different delivery location on order creation.
Enable time slot-based delivery so the customers can choose a time preference for the particular order delivery.
Vendor may also check to provide a generic option for the customers to complete payment for orders by cash on delivery.

Customer Preference - Delivery Type

When creating an order, the customer can choose between Delivery Types of Doorstep Delivery for order to be delivered at customer's location or Store Pickup to instead pick the order from the vendor's location. Accordingly, the vendor may confirm the Doorstep Delivery with the Delivery Subtype of Own Delivery Partner or 3rd Party Delivery Partner depending on the service partner chosen for delivering the order.

Customer Preference - Delivery Location

When creating an order, the customer can choose between account location or override this default location by entering a new location for order delivery when choosing Delivery Type of Doorstep Delivery. The vendor can add delivery charges for Doorstep Delivery to the order cost.

Customer Preference - Delivery Slot

When creating an order, f the customer chooses a Delivery Type, the customer may also choose a preferred time of delivery. Accordingly, when the vendor confirms the order with Doorstep Delivery, the vendor may correct the delivery time to another slot.

Accepting Customer Preferences

Accepting the order allows the vendor to accept the preferences selected by the customer & update them in case required. The customer preferences that the vendor may enable are: Delivery Type, Delivery Location, Time Slot, Cah On Delivery, Allowing Customer to Cancel Order.

Enable Returns

Allowing returns within defined time periods to accept product issues is key to customer loyalty.

Vendor can enable returns for delivered products by allowing customers to initiate returns within a certain number of days from the delivery date of order.
In such a case, when customer updates a product in Current Inventory with a Returns transaction:
- The returned quantity is reduced from the inventory, and
- A returns order is created to physically return this product quantity to the vendor.
Vendor tracks this Returns Order in the Customer Orders – Active tab to:
- Accept the order & select a delivery partner to receive the product from customer’s location. Accordingly, the refund shall be generated for the customer in the original method of payment.
- On receipt of the returned product, place it into vendor’s Current Inventory in Returns category for quick reference.
- If the Returns Order is Cancelled by the vendor, then the product quantity is added back to the customer’s Current Inventory.

Enable Returns

Enabling returns for the customers with certain days of order delivery date is in your hands, as a vendor! Just enter a non-zero value in 'Return Window (in days)' field on the vendor settings page. Maintaining a zero value in this field disables Returns for the online orders with this vendor.

Return Refunds

Refunds for the returned product quantity is automatically enabled on acceptance of the Returns Order by the vendor. The refund is transacted in the original mode of payment for the order.

Return Policy

You may additionally spell the Returns Policy in words for customer to refer on the vendor information screen.

Promotions & Deals

Pamper each customer with treats!

Vendor can nudge new customers to place orders with them while treating existing vendors with promotions & deals by:
Publishing app notifications for customers in vendor’s proximity & advertising timebound banners on the application.
Marking products with special sales features like:
TODAYS DEALS for discounted products.
FEATURED PRODUCTS for season’s specialties.
JUST LAUNCHED for upcoming & latest arrivals.

Create promotions that customers can claim during order creation:
- If ordered during the promotion validity. Define a validity start & end date for the promotion.
- When order value is above a threshold value. Define a minimum order value to apply the promotion..
- If the customer is an early bird to claim the promotion. Define the number of customers that can enjoy this promotion.
- As a preferred & loyal customer. List customers that can claim the promotion.

App Notifications

Reaching out to customers in your chosen vicinity with instant messages on discounts & promotions is a key differentiator to the success of your endeavor, enabled with app notifications!

App Banners

Customers visiting your Product Catalog are greeted by your chosen banners advertising your brand & promotions is so convenient; enabled with app banners!

Todays Deals

Highlight your discounted products in the TODAYS DEALS section as soon as you update a non-zero discount for a product on the 'Add to Product Catalog' popup.

Cash Register

Keep track of cash receipts for customer orders.

View overall Cash Balance to track the cash balances for individual customers based on their orders paid by cash and deposits made with the vendor.
A positive value indicates the total cash received from the customer.
Once this is validated by the vendor with cash on hand, the cash status in the Cash Balance view may be cleared to re-initiate all the customer’s cash counter.
Thus the Cash Balance helps to match the cash on hand with the cash transactions completed.

View customer’s Cash Register by clicking on individual customers on the Cash Balance view to list the cash received from the customer for individual orders & deposits.
Vendor can validate the cash on hand to update the records in the Cash Register as cleared to re-initiate the customer’s counter.
Cash received records are created:
- Automatically on orders delivered with cash payments.
- With status Pending when customers deposits cash with vendor & are updated to status Approved by vendor.

Cash Register

All cash payments received from customers on order delivery automatically creates a record in the Cash Register.
Similarly, cash deposits recorded by customer shows on Cash Register in Pending status until Approved by vendor.
The 3rd type of records are created on clearance of cash payment & deposit transactions, done manually by vendor to indicate that the transactions are validated.

Clear Cash Register

To validate transactions in Cash Register, vendor selects applicable records not validated yet & proceeds with the suggested amount to clear them away such that the Cash Balance is updated accordingly.

Cash Balance

Cash Balance displays the individual customers & their consolidated cash balances across orders paid by cash & cash deposits indicating to vendor a status on any open balances.

Clear Cash Balance

To validate transactions in Cash Register, vendor can select customers in Cash Balance & proceed to validate the suggested amounts to clear them away such that the transactions in Cash Register are updated accordingly.

Business Setup

You need all the controls to configure your operations that best suits your business.

While vendor’s Product Catalog can be accessed by customers anytime, the vendor can control the terms of placing order by the customer.
Choice of order delivery at doorstep or pickup from vendor location.
Time window for creating orders: Vendor can choose days of the week & a time period for those days when customers are allowed to place orders for products added to shopping cart.
Slot based fulfilment of orders:
Vendor enables fulfilment of orders by slots & limits number of orders serviceable in each slot.
Vendor allows customers to choose order delivery in future, within a certain number of days.

Enable more to control terms of order creation:
- Allowing order creation if order quantity of product is available with vendor.
- Reducing order quantity of product from its available quantity with vendor.
- Doorstep Delivery & Store Pickup: The delivery options may be enabled by the vendor.
- Accepting orders automatically or manually when a customer places an order.
- Enabling customers to be able to cancel products from an order after creation.
- Allowing returns within a certain number of days from the delivery date of order.
- Enabling order payment on payment gateway & by cash on delivery.